Contact Information

Other Information

Will Relocate

Remote Support-Anywhere

Salary

Required

OPEN

Work Type

Full Time

Other

A+ Certified | USMC Veteran

Hollyecho Montgomery

Montgomery@Hollyecho.com

7238 West 550 South

Owensville, IN 47665-8737

Ph: 812-779-6088

US Work

Status

US Citizen

Hardware:

(Blade and Drive, among others)

(version 1.0 through 10 + Windows Phone 7)

Certifications

XP | Windows 7 | Windows 8 | Windows 10

Professional Experience

Women’s Computer Consulting, .B.A. Nationwide

Owner, Sole Proprietorship 1994 - Present

As an independent consultant, fixes and improves computer systems for individuals and small companies, both in-person

and remotely.

• Manages a client base of 300 loyal customers, many of whom are not tech-savvy and need a trusted technician.

• Repairs both hardware and software, scans for and removes computer viruses, performs upgrades as necessary.

• Trains clients on a wide variety of topics, running the gamut from using software such as MS Office, to safe

browsing practices to prevent malicious attacks.

• Beta-tested MSP Anywhere SaaS, providing feedback on UI/UX functionality.

Briljent – Indiana FSSA Software Trainer Evansville, IN

IEDSS Software Trainer for the State of Indiana Feb 2020 – July 2020

On site & Remote Training for iedss fssa software

• Team Facilitator/Presenter/driver for software class

• One on One Full remote trainer and for classes with 20+ people

• Skype and Zoom management for training

• Personal direction for class participants on computer skills and software management

• Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the

software, along with navigation on computers they are unfamiliar with.

• Back support for software for sites with software in place

Toyota – Team Lead Contract Position Princeton, IN

Windows 7-Windows 10 Refresh Project Jun 220 – Feb 2020

KIOSKS, VIP’s, Control Boards, Laptops, & Desktops

• Asset Management

• Transfer all information from old machine, profile, software, security, & Specialties

• Making sure all software transferred and worked with Win10, and End User was able to operate as before

• Walking them though any issue they may have putting this secure program on their computer.

• Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the

software, along with navigation on computers they are unfamiliar with.

• Making sure the team was set on what computers to do and when and full reporting of what machines were done

and what needed still to be done, along with any problems that presented themselves.

Old National Bank- Temp Position 3 Months Evansville, IN

Tech Support Setting Software 27 Feb - 31 May 2019

Both PC and Mac setting up new transitional software on their clients business computers

• How to install the new program and use that program

• Making sure these non-technical people can identify what kind of computer they have and what setup is needed.

• Walking them though any issue they may have putting this secure program on their computer.

• Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the

software, along with navigation on computers they are unfamiliar with.

WOW! Inc. Evansville , IN

IT Support Technician, Level 3 November 2015 - November 2016

Completed a 1 year contract providing in-depth SME knowledge on highly technical problems, and fixing problems that

others can’t solve.

• Provided company support and technical issue resolution via email, phone, web.

• Built rapport and elicited problem details from non-technical and technical customers alike.

• Provided timely, efficient and pleasant follow up to user questions and issues, managing incidents to closure.

• Documented all incidents in the incident tracking system.

• Deployed software for test and production uses, including installation, configuration, running, testing, and making

necessary changes.

• Assisted in generating training materials and customer facing documentation.

• Acted as a SME for Tier 1 and Tier 2 Support.

Various PA, NJ, IL, OH, & IN

POS Technician Subcontractor February 2004 - December 2016

• Installed new POS stations for companies such as Staples EZ Tech, Installs, INC, Work Market, Field Nation, and

OnForce.

MyComputerWorks Scottsdale, AZ

Remote Tech, Senior Level July 2014 - December 2014

In July 2014, MyComputerWorks acquired TechButler. As a Senior Remote Tech, assisted with the transition.

• Integrated client base post-acquisition, weaning clients off of regular contact and streamlining with the new team.

• Continued job duties from TechButler.

TechButler (Remote) Dallas, TX

Director of Technology February 2013 - July 2014

• Delivered personalized IT infrastructure support for customer base from a centralized facility using remote

capabilities and leading-edge automation tools.

• Ensured accurate and up-to-date delivery of information.

• Assisted users in solving all computer-related problems through remote login, over the phone and by email.

• Diagnosed and troubleshooted all common PC related problems.

• Assisted with PC, network hardware and software upgrades as required.

• Responded to end user community queries.

• Assisted in testing and deploying software upgrades on all systems.

• Documented helpdesk issues and administered timely follow-up to resolution.

SupportSpace, Ltd. (Remote) Dallas, TX

Technical Support Expert, Tier 3 September 2010 - February 2012

• Repaired both hardware and software, scanned for and removes computer viruses, and performed upgrades as

necessary.

BASF Washington, NJ / Bethlehem, PA

PC Support / Team Lead February 2008 - July 2008

• Provided quality control and change control.

• Created machine accounts in Active Directory.

• Resolved client and migration process issues.

• Changed control over the migration checklist documentation.

• Setup and configured the migration room and network.

• Acted as a single point of contact for technical questions or issues pertaining to the scope of services.

• Provided strong knowledge of workstation data migration and data cleansing tools and techniques.

• Experience using Ghost for PC builds and deployments, support of WIN XP and moves, adds, changes for large

groups of users.

Everly Originals Newton, NJ

IT Director June 2006 - February 2008

• Installed 2 servers, setup active directory, MS Exchange, QuickBooks enterprise, among others.

• FTP services, TrendMicro security for the company, including upgrading to these services and XP Pro for 42

computers.

• Planned and implemented additions, deletions and major modifications to the supporting infrastructure company-

wide in coordination with corporate leadership.

• Oversaw the implementation of network security at the corporate level.

FastNet ISP Newton, NJ

Team Lead October 2004 - January 2006

• Identified and solved dial-up, DSL, and hosting issues of call-in customers.

• Helping customers with new systems, methods and software.

• Fixed computer problems related to customer's ISP or Operations.

WebMD Evansville, IN

Software Technician February 2000 - April 2003

• Fixed problems related to both Unix and DOS/Windows Systems.

• Citrix interface with remote login fix and procedures.

• Installed both Computer Hardware and Software.

• Trained clients and other personnel on Windows software.

Formal Education

Vincennes University Vincennes, IN

Associate’s of Science Degree May 1982

United States Marine Corps Various

CPL, Military Police Honorable Discharge July 1976 - February 1980