Contact Information
Other Information
Will Relocate
Remote Support-Anywhere
Salary
Required
OPEN
Work Type
Full Time
Other
A+ Certified | USMC Veteran
Hollyecho Montgomery
Montgomery@Hollyecho.com
7238 West 550 South
Owensville, IN 47665-8737
Ph: 812-779-6088
US Work
Status
US Citizen
Hardware:
Linux | ATX | Unix | DOS | Windows | Mac | Towers | Laptops | Tablets | Smartphones | Servers
(Blade and Drive, among others)
Operating Systems: AIX | Android Mobile | Linux | Mac | Sun Microsystems | Unix | WildCat | Windows
(version 1.0 through 10 + Windows Phone 7)
Certifications
A+ Comp TIA | Dell | DOS | Ethical Hacker | IBM | HP Certified | Windows 2-3+ | Windows
XP | Windows 7 | Windows 8 | Windows 10
Professional Experience
Women’s Computer Consulting, .B.A. Nationwide
Owner, Sole Proprietorship 1994 - Present
As an independent consultant, fixes and improves computer systems for individuals and small companies, both in-person
and remotely.
Manages a client base of 300 loyal customers, many of whom are not tech-savvy and need a trusted technician.
Repairs both hardware and software, scans for and removes computer viruses, performs upgrades as necessary.
Trains clients on a wide variety of topics, running the gamut from using software such as MS Office, to safe
browsing practices to prevent malicious attacks.
Beta-tested MSP Anywhere SaaS, providing feedback on UI/UX functionality.
Briljent Indiana FSSA Software Trainer Evansville, IN
IEDSS Software Trainer for the State of Indiana Feb 2020 July 2020
On site & Remote Training for iedss fssa software
Team Facilitator/Presenter/driver for software class
One on One Full remote trainer and for classes with 20+ people
Skype and Zoom management for training
Personal direction for class participants on computer skills and software management
Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the
software, along with navigation on computers they are unfamiliar with.
Back support for software for sites with software in place
Toyota Team Lead Contract Position Princeton, IN
Windows 7-Windows 10 Refresh Project Jun 220 Feb 2020
KIOSKS, VIP’s, Control Boards, Laptops, & Desktops
Asset Management
Transfer all information from old machine, profile, software, security, & Specialties
Making sure all software transferred and worked with Win10, and End User was able to operate as before
Walking them though any issue they may have putting this secure program on their computer.
Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the
software, along with navigation on computers they are unfamiliar with.
Making sure the team was set on what computers to do and when and full reporting of what machines were done
and what needed still to be done, along with any problems that presented themselves.
Old National Bank- Temp Position 3 Months Evansville, IN
Tech Support Setting Software 27 Feb - 31 May 2019
Both PC and Mac setting up new transitional software on their clients business computers
How to install the new program and use that program
Making sure these non-technical people can identify what kind of computer they have and what setup is needed.
Walking them though any issue they may have putting this secure program on their computer.
Working with them to navigate through anti-virus, firewalls, if computer is new enough and installing the
software, along with navigation on computers they are unfamiliar with.
WOW! Inc. Evansville , IN
IT Support Technician, Level 3 November 2015 - November 2016
Completed a 1 year contract providing in-depth SME knowledge on highly technical problems, and fixing problems that
others can’t solve.
Provided company support and technical issue resolution via email, phone, web.
Built rapport and elicited problem details from non-technical and technical customers alike.
Provided timely, efficient and pleasant follow up to user questions and issues, managing incidents to closure.
Documented all incidents in the incident tracking system.
Deployed software for test and production uses, including installation, configuration, running, testing, and making
necessary changes.
Assisted in generating training materials and customer facing documentation.
Acted as a SME for Tier 1 and Tier 2 Support.
Various PA, NJ, IL, OH, & IN
POS Technician Subcontractor February 2004 - December 2016
Installed new POS stations for companies such as Staples EZ Tech, Installs, INC, Work Market, Field Nation, and
OnForce.
MyComputerWorks Scottsdale, AZ
Remote Tech, Senior Level July 2014 - December 2014
In July 2014, MyComputerWorks acquired TechButler. As a Senior Remote Tech, assisted with the transition.
Integrated client base post-acquisition, weaning clients off of regular contact and streamlining with the new team.
Continued job duties from TechButler.
TechButler (Remote) Dallas, TX
Director of Technology February 2013 - July 2014
Delivered personalized IT infrastructure support for customer base from a centralized facility using remote
capabilities and leading-edge automation tools.
Ensured accurate and up-to-date delivery of information.
Assisted users in solving all computer-related problems through remote login, over the phone and by email.
Diagnosed and troubleshooted all common PC related problems.
Assisted with PC, network hardware and software upgrades as required.
Responded to end user community queries.
Assisted in testing and deploying software upgrades on all systems.
Documented helpdesk issues and administered timely follow-up to resolution.
SupportSpace, Ltd. (Remote) Dallas, TX
Technical Support Expert, Tier 3 September 2010 - February 2012
Repaired both hardware and software, scanned for and removes computer viruses, and performed upgrades as
necessary.
BASF Washington, NJ / Bethlehem, PA
PC Support / Team Lead February 2008 - July 2008
Provided quality control and change control.
Created machine accounts in Active Directory.
Resolved client and migration process issues.
Changed control over the migration checklist documentation.
Setup and configured the migration room and network.
Acted as a single point of contact for technical questions or issues pertaining to the scope of services.
Provided strong knowledge of workstation data migration and data cleansing tools and techniques.
Experience using Ghost for PC builds and deployments, support of WIN XP and moves, adds, changes for large
groups of users.
Everly Originals Newton, NJ
IT Director June 2006 - February 2008
Installed 2 servers, setup active directory, MS Exchange, QuickBooks enterprise, among others.
FTP services, TrendMicro security for the company, including upgrading to these services and XP Pro for 42
computers.
Planned and implemented additions, deletions and major modifications to the supporting infrastructure company-
wide in coordination with corporate leadership.
Oversaw the implementation of network security at the corporate level.
FastNet ISP Newton, NJ
Team Lead October 2004 - January 2006
Identified and solved dial-up, DSL, and hosting issues of call-in customers.
Helping customers with new systems, methods and software.
Fixed computer problems related to customer's ISP or Operations.
WebMD Evansville, IN
Software Technician February 2000 - April 2003
Fixed problems related to both Unix and DOS/Windows Systems.
Citrix interface with remote login fix and procedures.
Installed both Computer Hardware and Software.
Trained clients and other personnel on Windows software.
Formal Education
Vincennes University Vincennes, IN
Associate’s of Science Degree May 1982
United States Marine Corps Various
CPL, Military Police Honorable Discharge July 1976 - February 1980